GENERAL TERMS

The webpage www.sophiel.gr includes an electronic shop, which is the online presence of the company under the name “SOPHIEL O.E” and the trade name “Sophiel” (Tax Reg. No 801685021, Chania Tax Office). The company’s head office is in Micheal Koraka 8 Chania, P.O 73135 Crete, Greece.

“Sophiel ” endeavors to provide a first-class customer service daily. The creation of this e-shop signifies the beginning of an advanced form of communication between the company and its customers. In addition, this e-shop is intended for all internet users who wish not only to receive direct information on the company’s products but also to complete a purchase through the e-shop, by means of distance online order, provided that the company has sufficient stock.

“Sophiel” gives attention to the direct and satisfactory customer service, operating constantly in a responsible manner on the course of its business activity and cultivating trust between the company and its customers.

The present terms fully comply with the current European and Greek legislation; users acknowledge the company’s right to modify any provisions of the present terms to the extent that such modification would neither affect legally binding obligations of either party nor affect any accomplished situations.

Website users acknowledge they have read the present terms, agree with them, and undertake to comply with them

We feel we have the obligation to keep our customers always informed and secured. For this reason, we would like to inform our e-shop customers on the following topics:

 

PERSONAL DATA PROTECTION

To perform any transaction through the “Sophiel” e-shop and to make any order of the company’s products, you will be asked to provide some personal data. When you place an order, you will be asked to provide your full name and surname, the address for the delivery of products, your fixed phone number (or whichever phone number you specify), your email address and, in case you choose to use your credit card as a payment method, you will be asked to provide the card number, its expiry date as well as the 3-digit security code of your card.

Our company shall process these data in accordance with article 7Α par. 1 (b) of Law 2472/1997, in order to complete the order placed by our customers and shall in no way disclose, publish or sell these data to any third parties, except in case a legal procedure regarding the withdrawal of confidentiality is initiated (L. 2225/1994) or according to other obligations arising from the national implementation of Directive 24/2006

Your personal data shall be disclosed to the relevant bank (i.e. the credit card number) and shall be DELETED from our database immediately after the completion of your order, thus ensuring a higher level of security.

SECURITY

The wwe.amebysophiel.com website uses the SSL protocol of Shopify for safe online business transactions. In this way, all credit card information is encrypted so that it may not be read or changed while transferred in the Internet.

SSL protocol (Secure Sockets Layer) is now a global Internet standard for the certification of websites to Internet users and for the encryption of data between Internet users and web servers. An SSL encrypted communication requires all information interchanged between a customer and a server to be encrypted by the sender’s software and to be decoded by the recipient’s software; in this way, personal data are protected while transferred in the Internet. Furthermore, all information sent via SSL protocol is protected by a mechanism that automatically verifies if such data have been changed while transferred.

ITEM TO BE SOLD

Product features and other details are available online and you can find any related information by following the search guide provided in our websites and by clicking on the name of the relevant product.

ORDER OF PRODUCTS AND CONSUMER PROTECTION

Making an order through the e-shop signifies that you enter into a distance selling agreement, which is governed by the legal frame of Law 2251/1994, as modified.

You may enter into a valid order through our e-shop provided that you are a legally capable person according to the Greek Civil Code (that is if you are eighteen years of age or older and you are not placed under judicial guardianship regarding the entering into sales agreements). Representatives of legal entities may also place orders; our company reserves the right to claim from supervisors or guardians any order made by legally incapacitated persons.

PROCEDURE FOR MAKING AN ORDER THROUGH E-SHOP:

1. You need to fill in the special form with the necessary data in order to enter into the sales agreement
2. You also need to unreservedly accept the sales agreement terms and the terms of use by clicking the ‘ACCEPT’ button, as shown online to all users of our website.

It is important to specify necessarily a phone number and a valid e-mail address. Only for new customer, a phone confirmation might be needed. In case the telephone number is not valid, or we don’t have an answer to repeated calls, the order will be canceled. 

To facilitate payment for those who wish to buy products from our e-shop, www.amebysophiel.com offers the following payment methods:

1. By charging your credit card. Charging of credit card takes place on the date the procedure of dispatching of products begins. Our website, www.amebysophiel.com has taken all necessary precautions regarding the security of your transactions through your credit card and all credit and debit card holders are subject to validity control.
    
2. By cash on delivery (Greece Only) on the moment you will receive the ordered products. In this case, the customers will be charged the amount of 5 euros (VAT 24% – Greece).

Before the completion of the order, our company informs consumers though our website about the identity and address of suppliers, substantial features of the product, price, quantity, transfer costs, payment method, delivery method, duration and price of the offer, if any, and the right of withdrawal.

Upon sending of the order form, consumers receive online a copy of their order that they may save.

All prices shown under the relevant lists of each product include VAT; www.sophiel.gr reserves the right to change prices without notice to the consumers.

NOTE: Non EU-Customers shall be subject to any charges that may arise from exchange rate differences, customs clearances, etc., for which our company shall bear no liability.

METHOD – TIME – COST OF DELIVERY

1. 1. For Domestic purchases over €200 transportation costs are FREE of charge.
   2. For Domestic purchases under €199 transportation costs are €5
   3. For purchases in Europe over 200 € transportation costs are FREE of charge.
   4. For purchases in Europe under 199 €, transportation costs shall amount to 7€(VAT 24% is included)
   5. CONSUMER RIGHTS- WITHDRAWAL

You have the right to return your order in whole or in part within a time-limit of 14 working days from the date you received it. Only for Items that are no longer available in stock are eligible for refund. 

You have the obligation to inform us of the reason for a return of your order. In case the reason for returning a product is due to a company’s error, we undertake to cover the cost of the product return.

 You should return the product in the perfect condition in which you received it, that is to say without breaking the seal of the package and by confirming that the special signs of the product have not been removed. In addition, together with the returning item you shall include the payment receipt. Return shall be accepted solely upon approval on behalf of the company.

In case of a return of a product and depending on both the method you chose to pay your order and the way such product would be returned, refund of payment shall be concluded within 14 days from the date we shall receive the product. If the reason for returning a product lies with a company’s error, Sophiel undertakes to deliver order again at the shipping address you have specified at the company’s own expense. If customers wish to return an order where it is not the company’s fault, then they shall bear the relevant courier cost.

When you send us back a product, our company will receive it within 1-5 working days, for returns within Greece via ACS couriers, or within 5-10 working days, for returns outside Greece via ACS Couriers. In case you choose another courier service we cannot guarantee any delivery times regarding the products you return us. When we will receive the returned product, we will immediately process your request and notify you via e-mail about the processing of said request.

ORDER CANCELLATION
In case you would like to cancel your order please keep in mind that the cancellation will be accepted within 1 hour of the order completion. Beyond that point no cancellation will be accepted.
 

RIGHT OF REPLACEMENT

In case consumers wish to change any product, they need to return such product to the company and make a new order. If the reason for returning a product is due to a company’s error, then the company shall bear the relevant return cost.  

DETAILED GUIDE ON PRODUCT RETURNS

Note:

1. • As a necessary condition, the product shall be in its initial package and in the same perfect condition in which you received it, together with the relevant payment receipt, including the product’s special signs (tags).
   • When returning an item, you need to fill in and send us the “return form”  within the exclusive time-limit of fi fourteen (14) days.
   • All European customers can return any item except sale items within 14  days of receiving their original order.All returns are made at the customer own cost as  Sophiel does not carry any shipping or customs office responsibility whatsoever.
   • For hygiene reasons, our company shall not accept return of certain items such as swimming suits, leggings, leotards, tights, earrings, hair and skin products, candles and fragrance, underwear, socks.

All products returned to the Sophiel storage room undergo meticulous quality control.

For your own convenience, it is recommended to check carefully your order upon delivery and the condition of the sold product, as well as to check if product’s package is intact so as to detect any apparent faults. In case a fault is detected in a returned product during quality control, the company undertakes to contact consumers in order to resolve the issue.

In case you wish to return any purchased products, you need to send the products to be returned to the following address:

Sophiel
Micheal Koraka 8
73135 CRETE ,GREECE
Tel: +2821111717

MISCELLANEOUS

1. Force majeure: If, due to force majeure (i.e. adverse weather conditions, strikes, etc.), we fail to deliver you the products within the set time-limit, we will contact you through e-mail in order for you to confirm whether you wish the completion of you order or not, under said circumstances. Sophiel shall not be liable for any situation arising without its fault and shall do whatever is humanly possible for your best service.
2. Modification of terms: The website www.sophiel.gr reserves the right to modify or renew the terms and conditions regarding transactions. The company undertakes to update the present text for any modification of or addition to the terms.